TAG: ESET

ESET AntiTheft Causes Dell Machines to Lose Permissions on C:

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I just spent the past two days complaining about Windows 8 to everyone I know because of how awful the experience is. I installed Windows updates, rebooted, and the system stops working.

It turns out it wasn’t Windows causing the problem but ESET AntiTheft on Dell laptops. It turns out there’s a permission bug specific to Dell machines when ESET creates it’s ghost account and instead of giving it restricted access, the system essentially copies the permissions and then changes everything on the C: drive to a state where the permissions are no longer accessible.

Unfortunately, the only known fix at this point is to contact ESET support. I called their support line in North America and the tech knew about the issue right away. You’ll have to reboot into safe mode, and then get them to remote in to install a utility that runs a script that resets the permissions.

Contact Info here: http://www.eset.com/us/about/contact/

The tech assured me they are working with Dell to get this issue resolved so until they do, make sure you don’t activate ESET’s AntiTheft on the Dell machine.

Drobo Dashboard Can’t Connect to Drobo when ESET Firewall is Active

Have a Drobo storage unit? If you have ESET Smart Security Firewall enabled, you’ll probably find Drobo Dashboard can’t connect while the firewall is on even after adding all the required ports and services to ESET’s rules from the Drobo online help site (http://goo.gl/iVKVU).

After enabling the detailed logging in ESET, I found that ESET’s firewall was flagging Drobo Dashboard as an intrusion attempt and blocked it. From the Drobo help page (http://goo.gl/iVKVU):

Drobo Dashboard connects to port 5000 and then randomly picks a port in the range for broadcasting.

This is definitely not the most intelligent way to build a product when users who are trying to secure their home or business network and it’s no wonder that ESET flagged the behavior as suspicious. Luckily there’s a fix to keep ESET from blocking the Drobo connection:

  1. Make sure you add the rules as per Drobo’s site (http://goo.gl/iVKVU).
  2. Open the main program window by clicking ‘Start’ -> ‘All Programs’ -> ‘ESET’ -> ‘ESET Smart Security’.
  3. Click on ‘Setup’ on the left, and then click ‘Enter Advanced setup’ on the right to open the Advanced Setup tree.
  4. From the Advanced Setup tree on the left, Expand ‘Network’, and Click on ‘Personal Firewall’, and then select ‘Interactive mode’ from the Filtering mode drop-down menu on the right.
  5. From the advanced setup tree, click ‘Personal Firewall’ -> ‘Rules and zones’. Click the ‘Setup…’ button in the Trusted zone section and then choose ‘Allow sharing’. Click ‘OK’.
  6. Click ‘Personal Firewall’ -> ‘IDS and advanced options’. In the ‘Allowed services’ section, make sure all services are selected. Click ‘OK’.

Drobo Dashboard should now be able to connect to the unit with no issues.

IIS install freezes when installing Windows 7

If you’re installing IIS with Windows 7, you may find that the IIS (Internet Information Services) installation hangs while the progress bar indicates 100%. The menu displays: “Please wait while Windows makes changes to features. This might take several minutes.” and appears to do nothing.

The solution? Disable ESET antivirus and try again. I’ve found that it seems to conflict with the trustedinstaller which causes the lockup issue. It might be the same with other anti-viruses as well.

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