If you use Steam and suddenly find yourself unable to connect receiving the error “Steam is having trouble connecting to the Steam servers.”, check and see if you have Peerblock installed and running. I wasted a lot of time trying to figure out why the connections wouldn’t go through and finally went through apps running in the background one by one, until I closed Peerblock and discovered Steam suddenly started working. If you would like to continue to use Steam while Peerblock is open, follow these instructions for a workaround:
1. Start PeerBlock
2. Click List Manager
3. Click Add
4. Put something in the description like steam-allow
5. click add url and paste this: “http://list.iblocklist.com/?list=steam” (no quotes)
6. Choose type: allow
7. Click Ok then close the List Manager.
This will download a list that adds exceptions for Steam and should let you connect with no issues.
It turns out it wasn’t Windows causing the problem but ESET AntiTheft on Dell laptops. It turns out there’s a permission bug specific to Dell machines when ESET creates it’s ghost account and instead of giving it restricted access, the system essentially copies the permissions and then changes everything on the C: drive to a state where the permissions are no longer accessible.
Unfortunately, the only known fix at this point is to contact ESET support. I called their support line in North America and the tech knew about the issue right away. You’ll have to reboot into safe mode, and then get them to remote in to install a utility that runs a script that resets the permissions.
Contact Info here: http://www.eset.com/us/about/contact/
The tech assured me they are working with Dell to get this issue resolved so until they do, make sure you don’t activate ESET’s AntiTheft on the Dell machine.