TAG: Troubleshooting

How to Fix ‘Converter Failed to Save File’ with Excel 2016

I recently upgraded to Office 2016 on my Windows 10 desktop and was getting the error “Converter failed to save file” when double clicking on the file along with an “There was a problem sending the command to the program error” every time. I finally had enough with the annoyance to troubleshoot it and figured out a solve.

If you have the same issue, here’s how to fix it:

  1. Open your Default Programs configuration from the Control Panel. On Windows 10, you can hit start, type Default Programs, and it’ll open the app.
  2. Scroll down the list until you get to the Excel formats (XLS):
    Default Programs
  3. If you see anything other than Excel as the default, you’ll need to change the default to Excel. For me, the issue was the Open XML Converter not being installed anymore after upgrading to 2016. To change the default, select the format, click the “Change Program” button and select Excel 2016 from the list of apps that pops up and click OK to set the association:
    App Select
  4. You’ll need to do this for each format in the list to correct it. The most common formats you’ll use are XLS, XLSX, & XLT.

How to test email sending in Laravel 5.3 using artisan tinker

I’m building a Laravel app and ran into an error when trying to send mail but wasn’t getting an error back since the request was posted through ajax. If you’re trying to troubleshoot it, artisan tinker app is very useful to get more information on the error.

Fire up terminal/command line and run:

and then run the following snippet:

Change emails.test to point to a blade that works and populate the email you want to test.

You should either see a success/null message if everything was correct, or an error with details on what went wrong. The error I encountered required configuring 2FA in Gmail or setting the insecure app option up to send through Gmail for testing.

(98)Address already in use: AH00072: make_sock: could not bind to address [::]:80 – error

I recently got handed a new Ubuntu droplet at work to setup and work on. I was going through the typical configuration to lock down the server and go to installing Apache when I suddenly ran into the error

(98)Address already in use: AH00072: make_sock: could not bind to address [::]:80 – error

I was a little surprised considering I had only run 4 commands total on a brand new installation. If you’re getting this error like me, you’ll need to find out what’s being bound to port 80 and then stop it. Use this command to get a list of anything that’s running on port 80.

For me, it turned out nginx was running and bound to port 80. If you have the same problem, run this command to stop it:

Now you should be able to start apache.

How to Copy and Paste into the Digital Ocean VNC Console

I recently signed up for Digital Ocean to test droplets for my development and linux management testing. I was securing the server and setup fail2ban, disabled the root login, and created a user account but forgot to change the user name from root to the user name I selected in my SSH client profile. I ended up locking myself out of the server and had to resort to logging into the admin panel on Digital Ocean’s website and use their browser embedded VNC client to restore my access. I quickly discovered that one of the downsides of using this panel is that you can’t copy and paste commands. Luckily there’s a workaround and you can use the browser console to do sendkeys through Javascript.

Bring up the console in the browser developer tools. Here’s a cheat sheet for keyboard shortcuts:

BrowserDescriptionWindowsMac
ChromeOpen Developer Tools and bring focus to the consoleCtrl + Shift + JCmd + Opt + J
FirefoxOpen ConsoleCtrl + Shift + KCmd + Opt + K
Internet ExplorerAfter hitting F12, you have to click the console tab.
There’s no direct shortcut to the console tab.
F12N/A

Paste this snippet into the textbox in the console window:

Chrome console

 

Update 9-21-16

Ruden and Sebastiaan’s pointed out there was a bug in the code above. This updated snippet has support for characters when using shift characters like !@#$%^&*()_+

You’ll receive a dialog prompt to enter the copy to paste in. Please note that you need to click on the VNC console and hit enter to execute the command.

Javascript Prompt

 

 

 

 

 

If you need to enter more than one command, just hit the up arrow on your keyboard in the console to get the script again for easy reuse.

Sitecore 8 Install Error: “The name you entered is not unique.”

Stecore Installer Error - The name you entered is not unique.I was working on my business partner’s computer to help him fix errors with his Sitecore instance for his certification class. He experienced multiple issues with the Sitecore 8 installer on Windows 8 and we went the manual route of deleting Sitecore to install clean and start from scratch. In the process, we:

  • Deleted the IIS website instance in the IIS Manager
  • Deleted the databases used by the instance
  • Deleted the root folder in the filesystem

After launching the installer again, it kept returning the error “The name you entered is not unique.” when naming the Sitecore instance to one previously used. After checking the IIS metabase and a few other typical locations, couldn’t figure out where the Sitecore installer was finding the name since we deleted everything manually. It turns out that the Sitecore executable installer creates a registry entry under HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Sitecore CMS which is used to display information in Windows Programs and Features. This registry key is also checked during the installation process and if a child key with the same name as the one being installed is found, the above error message is shown.

To fix this:

  1. Start -> Run (or Windows Key + R)
  2. Type regedit
  3. Navigate to HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Sitecore CMS.
  4. Delete the registry keys containing the information about the previously installed instance.

NOTE: You’ll need to relaunch the installer as it apparently caches the key information.

 

How to fix “hacked by Moroccanwolf” WordPress site

A client of mine had their wordpress hacked and when you would load the site, it would simply display a message that said “hacked by Moroccanwolf”. I did some digging and luckily it wasn’t a major hack and they didn’t mess with the posts or other settings as a lot of the hacks do.

Quick Fix

  1. To fix it, you’ll need to connect to your database using an editor of some sort, such as PHPmyadmin.
  2. Once logged in, expand your database on the left.
  3. Click on ‘wp_options’.
  4. On the top right, click the ‘Browse’ tab.
  5. Look for ‘widget_text’ in the option_name field. (For my client, it was at row 90). You should see something similar to this:

Delete the entire tag and this  should restore your website. Now remember to change your logins and update wordpress.

How I Figured it Out

Most of the hacks I’ve seen are done through injecting javascript into the database somewhere which either force a redirect or something along those lines. Here’s the steps I followed to find it:

  1. To fix it, you’ll need to connect to your database using an editor of some sort, such as PHPmyadmin.
  2. Once logged in, click on your database on the left. Ensure you’re on the database and not a table.
  3. Click Export.
  4. Leave it to quick and click go.
  5. You should now see a textbox with a mess of SQL commands.
  6. Copy and paste into your favorite editor,
  7. Search for <script> and you should find something that doesn’t belong.  In this instance, that was the only thing I found of note.
  8. You’ll want to scan the rest of the database for things that don’t belong. Additionally, you’ll want to replace all the wordpress files and confirm no .htaccess files were created that give hackers write access.

 

When updating Office 2011 for Mac, you are prompted that you must close “Microsoft Database Daemon” and “SyncServicesAgent”

If you’re trying to update your install of Microsoft Office 2011 for Mac, you may get the following message:

“These applications must be closed before the software can be installed:

Microsoft Database Daemon
SyncServicesAgent

Close these applications and try again”

If you try to kill the apps using activity monitor, you’ll find they keep getting restarted. The only way I found that worked to stop them is by following the instructions below.

  1. Open a terminal window and enter the following command:
    launchctl unload ~/Library/LaunchAgents/com.microsoft.LaunchAgent.SyncServicesAgent.plist

This will unload the SyncServicesAgent. Unfortunately the Daemon kept running for me after the latest update. To stop that, do the following:

  1. Open activity monitor
  2. Scroll down until you find Microsoft Database Daemon in the list of active applications.
  3. Click on Microsoft Database Daemon and click on the Quit Process button in the toolbar

Go back to the install utility and you should now be able to proceed with the install. Once the install is finished, you’ll want to restart the Sync Services Agent, so do the following:

  1. Go back to the terminal window and enter this command:
    launchctl load ~/Library/LaunchAgents/com.microsoft.LaunchAgent.SyncServicesAgent.plist

Now you should be all set with updates and can close terminal.

 

Steam is having trouble connecting to the Steam servers.

If you use Steam and  suddenly find yourself unable to connect receiving the error “Steam is having trouble connecting to the Steam servers.”, check and see if you have Peerblock installed and running. I wasted a lot of time trying to figure out why the connections wouldn’t go through and finally went through apps running in the background one by one, until I closed Peerblock and discovered Steam suddenly started working. If you would like to continue to use Steam while Peerblock is open, follow these instructions for a workaround:

1. Start PeerBlock
2. Click List Manager
3. Click Add
4. Put something in the description like steam-allow
5. click add url and paste this: “http://list.iblocklist.com/?list=steam” (no quotes)
6. Choose type: allow
7. Click Ok then close the List Manager.

This will download a list that adds exceptions for Steam and should let you connect with no issues.

Visual Studio 2013 package did not load correctly

Visual Studio Error MessageToday I loaded up Visual Studio to continue work on a project and created by a random bunch of errors. All were complaints that various packages could not be loaded. The one I captured was:

The ‘JavascriptWebExtensionsPackage’ did not load correctly.’ The problem may have been caused by a configuration change or by the installation of another extension.

I had just installed SyncFusion’s Essential Studio which apparently screwed something up. I tried doing a repair on Visual Studio which unfortunately did not work.

I was able to fix it by following these steps:

  1. Close Visual Studio Open the *Users*\AppData\Local\Microsoft\VisualStudio\12.0\ folder
  2. Rename the ComponentModelCache folder
  3. Restart Visual Studio.

Visual Studio should now rebuild the cache and no longer display the error messages.

How to Get Browser Name and Version via JavaScript

Today I ran into a strange issue where Firefox version 28 and below rendered style widths different than Firefox 29 and above. Firefox 29 and above appear to have fixed the issue and render sizes to match Chrome/IE8+/Opera/Safari. Unfortunately, as old as Firefox 28 is, our client’s legal review team is stuck on that version as IT refuses to let them upgrade. As such, we needed to add a kludge fix to the site to add a style to fix the issue for those running older Firefox versions. JQuery removed the version support from version 1.9 so here’s a handy script that will allow you to detect the browser and version without any extra dependencies.

Usage is very simple:

BONUS: If you need to detect a specific version and add special classes, here’s a quick snippet that will allow you to add a class to the HTML tag  using plain old vanilla.js.